Retaining & Growing Your Customer Base Through User Experience (UX)

New Speaking Engagement on UX

Annie Wolock will speak at the Meetup: eCommerce Ann Arbor on ‘Retaining & Growing Your Customer Base Through User Experience

ecommerce and UXThe Details:
Wednesday, April 20, 2016
6pm to 8pm
More Info & Registration

Session Description

It costs at least five times more attract new ones less than to retain current customers.  This has never been more true than within online commerce. Your customer’s online experiences can make or break it for your online sales. The session will speak to tactics and strategies that will improve your website’s visitor’s experience, driving higher sales. From the simple to the complex, this presentation is sure to offer website stakeholders solid insights. We’ll explore:

  • Creating positive online customer experiences
  • Uncovering and addressing your customer’s experiences
  • The sales funnel
  • After the sale

If you’re able to join us and have any specific questions or areas you’d like addressed, please contact Annie Wolock.